Shipping Policies

Shipping Caps

Maximum Shipping Cost Guarantee For Best Rate LTL Freight:

Terms and Conditions:

1. Available for LTL Freight within the continental US. Excludes small pack and express shipments. Not including international freight. Shipping caps are not available for orders under $1,000.00.
2. Orders must ship at one time and to only one address. It cannot be split.
3. Should the actual shipping cost be lower than the Shipping Cap, you will be charged at the lesser amount plus handling or packing fees.
4. Excludes opening/new store orders.
5. Reorders with furniture will be excluded and a 15% shipping cap will be applied.
6. Olivelle will automatically choose the carrier with the best rate but you may request a specific carrier be used. In the event your preferred shipping carrier is more expensive than the best rate carrier AND is over your shipping cap you will be required to pay the difference. We will contact you before shipping to confirm you would like to go with your preferred carrier. 

Additional Shipping Notes:

• Please note that purchase orders are entered into our system quickly and often times pulled within hours of submitting in an effort to pack and ship as quickly as possible. We do NOT wait for approval or confirmation of sales orders unless requested by you at the time the order is placed. Please make sure your order is accurate when submitting.
• Once your order has been pulled and packed, the order is considered complete. Should you decide to cancel or remove things from the order we will assess a 15% restocking fee on any items removed from the order. This restocking fee must be paid prior to any future orders being shipped.
• If additional accessorial (delivery services) are needed and not disclosed, Consignee (customer) will be billed by Olivelle for any additional charges not originally on the BOL. Future orders will not be shipped until the accessorial fees are paid. Olivelle will contact the store to discuss additional fees that were not assigned to the shipping BOL at time of shipment.

Effective as of 6/1/2022. Olivelle reserves the right to adjust or cancel our shipping cap policy at anytime and without prior warning. 

It is our priority to take care of you if you receive a damaged shipment but do need your help in documenting the damages. Olivelle is responsible for filing a claim for damaged shipments, but as the receiver it is your responsibility to document damage properly. Without proper documentation, our claim is likely to be denied, so we need your help to make sure shipping claims is a smooth process. Whenever you receive an order, please follow the below procedure to check for damages:

(*Please note if you arrange shipping for your order you will be responsible for filing a damage claim.*)

• Ensure that the "shrink wrap" on a pallet is tight with no open/exposed areas.
• Check that the pallet boards are not damaged, and that the bottom layer of the pallet does not look damaged or crushed.
• Note any areas where the pallet or its contents are crushed, wet, dirty, discolored, torn, etc.
• For small pack shipments, note any areas where the box looks damaged such as being crushed, wet, dirty, discolored , etc

2. Document the Damage

• If there is visible damage have the truck driver notate concerns on the delivery receipt or have the driver notate on his handheld device for small pack orders. Do NOT let the driver leave before this is done.
• If there is visible damage, no matter how small, take photos. Photos should include all sides of the pallet/box, a close up of the damaged areas, and of the shipping labels clearly stating the ship to/from address.

3.Inspect for Concealed Damage

• Concealed damage is found when you begin unloading your shipment.
• Take photos of any damaged boxes or product. Photos of concealed damage should just include a close up of the damaged box or product. Contact Olivelle ASAP
• Send all photos and explanations of damages topurchasing@olivelle.com.
• Damages should be reported within24 hours of receiving your shipment in order for us to meet time constraints for reporting damaged shipments.
• Damaged product will either be resent or a credit will be applied to your account for the amount of the damaged product.

If there is any doubt in your mind about potential damages, the main thing to remember is to ask the driver to notate the damage as: